Our claims service is open 24 hours a day, 7 days a week. All you need to do is call 1300 78 55 44.

When it comes time to claim - you want a smooth process with as little time off the road as possible.

You can choose your own repairer or we can recommend one for you.

To get the claim underway please download a claim form and

Claims FAQs

What are my chances of getting a claim paid?

If you provide us with all the relevant information at the time of application and through the life of the policy, we will happily process your claim (subject to the policy conditions and exclusions).

You have a duty to give us full and honest details. If you don't provide us with all the information needed to assess the risk, we may be entitled to deny the claim.

When am I not covered?

You will not be covered under certain circumstances. For example we will not cover claims for loss, damage or liability if the bike is being used illegally or for unlawful purposes. You will also not be covered if the vehicle is being driven by any person under the influence of drugs or alcohol. Please read your Policy Schedule and our policy wording for details of exclusions.

Can I decide who repairs my bike if I have a claim?

You can choose the repairer or use one of our recommended repairers - it's your choice.

Find out more:

» Policy Document